A Masterclass on Customer

Pat Lynes is an award-winning entrepreneur and Founder of Sullivan & Stanley (S&S), a Change & Delivery Partner that helps organisations bridge the gap between investment and value realisation.

Before founding S&S, Pat worked in the IT and change knowledge worker recruitment game for over 15 years, being recognised as Global Interim Recruiter of the Year in 2015.

He has successfully delivered over 100 transformation teams for the likes of Three Mobile, Shell Energy, Burberry and WH Smith.

Pat is a pioneer of the executive gig economy prior to the great resignation, and he shares his experience and expertise in this book that will help anyone wanting to work in a dramatically different way, as a disrupted executive.

He is married with two boys, Sullivan and Stanley, whom the company is named after, loves fishing for big sharks in Cornwall and is an avid Arsenal fan.

As EA to our CEO, Louise ensures the smooth running of Pat’s day to day life, enabling him to concentrate on his mission, whilst also supporting the management of the office more broadly. She has thirteen years of experience in back-office operations, inclusive of Human Resources, within the media, oil and property industry.

Outside of the office, Louise loves to ski and spend time down by the coast where she grew up. A keen traveller, she has spent extended periods of time in Central America as well as Canada and is always looking for the next adventure.

Kevin’s role as Chief Operating Officer is to complement Pat in his Chief Executive position driving the S&S vision, whilst building, implementing and operating a scalable and sustainable business, that supports the needs of our customers today and in the future.

Outside of work, when Kev is not spending time with his wife Helen and their three kids, you’ll find him playing a round of golf or fishing on a quiet lake. Kev also enjoys mountain biking, motorsports such as F1, baseball, rugby and is a big fan of Sci-Fi.

Adrian is a Transformation expert and Executive Coach. His career has always been focused on delivery – projects, programmes, transformations, agility, omnichannel and change management. He has worked across most departments of most industries (Life Sciences, Retail, Telco, Broadcast/Media and Financial Services). He therefore has a unique breadth of experience across business and IT that is hard to replicate, and valued highly by Executives.

Outside of work, Adrian has a passion for photography, clay pigeon shooting and motorbikes (3 hobbies not easily combined) – and raising 2 little people to be fully rounded global citizens.

Jacqueline is a Consulting Partner here in S&S. She spends part of her working week with our clients, helping them develop expert leaders and delivering change.

It’s the perfect job for her, she loves nothing more than collaborating around a whiteboard, engaging people through storytelling and embedding real, sustainable change.

When she’s not with clients, she loves building new products for S&S and writing – she is the author of working parents’ guide In This Moment and a number of our blogs.

Vindy is an experienced business transformation practitioner and leader. Starting his career during the dawn of the Dot com era, he has worked with many large and complex organisations, across all industries, to adapt to the rapid evolution of information, technology, customer expectations, and employee needs.

As the world pivots to a digitally enabled future of work, Vindy leads our Business Agility practice and provides an invisible hand to leaders and their teams in helping them develop their culture and organisational muscle to be more resilient and responsive to change. He is passionate about unlocking value within customer organisations, and also growing our community of practitioners and thought leaders in this space by connecting ideas and people.In his time away from work, Vindy is helping Paulette prepare three awesome humans to make a positive contribution to society.

As a child of the 80’s that grew up on the A-Team and MacGyver, he has been known to enjoy his time off playing with nail guns and lengths of timber, constructing everything from garden rooms to potting benches.

My role at S&S as a Client Analyst is to support the growth of our regional hubs through research and client engagement. My previous work experience was in Saudi Arabia, so I have a particular interest in the growth of our MENA hub. Away from work you can find me on the golf course or enjoying live sport. In particular watching Everton play, however recently this has recently become a bit of a sensitive topic which gets the best of me each match day. Up the Toffees!

Leading Sullivan & Stanley’s marketing function, Ricky is responsible for devising and implementing the global marketing strategy, building executive attention and advocacy in innovative ways to accelerate business growth. Essentially, his role is to make Sullivan & Stanley and its team a little bit famous!

Outside of work, Ricky can be found mostly eating food with family and friends – if he’s not dancing to Beyonce or doing a cheeky 10k run on his lunch break!

Away from work, when he’s not jet-setting overseas, Jacob can be found sampling foreign lagers and attending sporting events.

I have been very lucky to work with a number of amazing organisations to help them transform their businesses to be more customer-centric, digital and faster at delivery. Helping them improve the way work is delivered and build better products and services. When not working Matt can be found on the golf course, at a wedding in Ireland or dabbling in politics over an ale.

My role at S&S is to spearhead the expansion of the business into the wider regions of the UK outside of the capital, first off bringing the brand, our people, our tools, our IP and our industry-leading thought leadership and events programme to Manchester.

I am the MD MENA for Sullivan & Stanley driving the growth of the business in the Middle East North Africa region. I’m passionate about people development and building diverse teams and have experience delivering engagements across citizen engagement & enablement, citizen services, digital transformation, smart cities, IoT, blockchain, cognitive & AI, cloud, data & analytics, cyber, finance management, government efficiency and reform.

Steve is our talent expert here at S&S, working closely with everyone to help attract and develop brilliant people who are passionate about what we do and the value they can add.

Steve helps people learn and develop, become self-aware and enhance the skills and behaviours they need to achieve their goals sustainabily.

Codie is an expert in Transformational Change, having spent well over a decade leading large complex transformations in Industry and Consultancy across the public and private sectors.

She is known for turning complexity into simplicity by co-creating operational solutions with her clients. She prides herself on leaving organisations more capable and equipped than ever before.

At Sullivan & Stanley, she is accountable for all aspects of Delivery in the North of England and ensures we exceed our client’s expectations.

Outside work, Codie enjoys the outdoors with her husband and two little girls and gets tremendous energy from coaching young professionals who want to achieve the unthinkable.

Mat is the vital connection between S&S and its clients, ensuring effective client engagement to identify and assure deliverables and outcomes. Building on S&S’ foundations of delivering continuous value, Mat ensures ongoing team orchestration with a laser focus on client value and outcomes. Mat brings over 20 years of experience in Professional Services, Consultancy and Delivery focussed on technology and business transformation.

Mat is married to Jen and has two young boys, Ollie and Jacob. They love to spend time being active outdoors; especially paddleboarding and rugby in Chelmsford, Essex where he is a coach from Chelmsford RFC minis. He is also a passionate music fan, playing the guitar and catching live music wherever possible.

As Associate Relationship Manager, my role is to create and drive value across The Change Society in the North of England and the regions, through bringing together the top 5% of interim talent to share and co-create thought leadership and value.

Further, whilst help build the regional capabilities of Associates, my role will see me collaborating with existing and future clients to service their needs with our Alumni of Change professionals.

Responsible for the resourcing and vetting of a wide variety of roles to grow the technical and non-technical capabilities of the associate network through organic searches and internal referrals.

With a key focus on customer experience, she also supports the relationship with the associates in the community from the onboarding through till the end of the engagement.

As a Resource Manager, my role is to build long-term relationships with associates, guiding and providing them with full support throughout the entire vetting process and supporting them during their gigs with us.

I recently graduated from Loughborough University with a degree in Business Psychology. I am passionate about building strong relationships, creating high performing teams and seeing people grow into their best selves.

As Teams Associate Executive, Ashleigh’s role is to grow The Change Society in the North of England and the regions, through adding value and building strong relationships with associates. Ashleigh loves networking and going to events, whether that’s a football match or a festival, she enjoys sociable environments that allow her to form or build on existing relationships, something she loves bringing to her role at S&S.

As the Compliance Manager, Sonia ensures that there is accuracy and compliance in everything that we do. She has seven years of experience in back office operations within the recruitment industry and is well equipped to answer the day-to-day contracts and compliance queries from our Associates.

Outside of the office, Sonia can be found exploring London looking for the best brunch spots and discovering new restaurants. She also loves to travel and is often planning her next adventure abroad.

It is Amy’s role to provide operational support across all areas of the business. She ensures ongoing development of strategy through building processes, implementing business structure and supporting programmes of work.

Outside of the office when she is not immersing herself in a gripping series, Amy is usually out and about trying new food and taking in all that London has to offer.

It is Dan’s role to provide the clear and concise financial information required to drive great decisions in a fast-paced environment. He is implementing the strategy to ensure the company’s financial processes are fit for a rapidly growing and constantly developing organisation.

Outside of the office, Dan is an enthusiastic (but not very good) 5-a-side footballer, a fair-weather cyclist and an amateur gardener. When he gets the chance, he does love watching a spot of cabaret.

Commercially astute technical and digital transformation professional with considerable experience of Change Management, Business & Systems Analysis, working on large private and public sector IT, Business Change programmes