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Blog
24.11.21

4 ways to develop a CX strategy for your business

Organisations who truly know their customers and wrap business change around them, get rewarded with loyalty and a tribe that will follow and fight for them forever. These are 4 lessons to help you develop a successful CX strategy.

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Blog
16.11.21
Agility is about flexing Time as well as Capability
Blog
02.11.21
Working parents make great role models
Blog
01.11.21
Practical tips and ideas when embarking on PE transformation
Videos
26.10.21

Leadership ChangeReady breakfast | Events

An event video? Things must be getting back to ‘normal’ at S&S We loved taking the trip up to Manchester last week to bring together a select few senior leaders for breakfast, discussing leadership and the role it plays as you ensure your organisation is ChangeReady Thanks to Jonathan Potter for organising and Jacqueline Shakespeare […]

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Videos
26.10.21
4 ways to drive Customer Experience across the whole business | Emma Dark
Videos
24.03.21
The Human Capital Reset with Paul Cutler
Videos
18.02.21
BANNING THE WORD DAY-JOB | Business Maverick
Orange Papers
17.06.21

The secrets of the 16% pt. II

Change is hard. In this paper, we look in detail how successful businesses approach their strategy, leadership and people to deliver change.

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Orange Papers
28.01.21
Hitting Reset: Digitisation and Technology Debt
Orange Papers
08.12.20
The Secrets of the 16% pt. I
Orange Papers
30.07.20
Waking up the Board
Expert Panels
30.07.20

S&S Technology Panel Report

We know that tech can deliver much more than it’s currently allowed to do; it’s time to let the lightning out of the bottle.

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Tech Panel
S&S_Standalone_Doc copy
Product Panel
Expert Panels
11.06.20
Agile at Source – Part Four with Objectives & Key Results | Sullivan & Stanley
Expert Panels
03.06.20
Agile at Source – Part Three
Expert Panels
26.05.20
Agile at Source – Part Two
Podcasts
20.09.21

‘Tel-co to Tech-Co’ The journey to digital with Amy Farrer

Hear Amy's and Emma's talk about the importance of the customer sitting within every department, and how Amy is a champion of continuous improvement in BT, delivering customer and business value, quickly and sustainably.

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Podcasts
26.08.21
Big Data – Big Hype or Big Opportunity?
Podcasts
12.08.21
‘Chatbots – The secrets to success’ with Mark Billingham from the Very Group
Podcasts
29.07.21
‘Humanising Customer Experience in a world of Tech’
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