A collection of insights, ideas and points of view, curated by our expert network.
In this podcast, the CX Officers Sharon and Emma unpack how to keep your customer soul intact and create an experience between the machine and the human.
As the UK prepares to emerge from the shadows of lockdown, Host Pat Lynes catches up with Chief People Officer Paul Cutler on what is next for individuals and organisations.
Change is hard. In this paper, we look in detail how successful businesses approach their strategy, leadership and people to deliver change.
We know that tech can deliver much more than it’s currently allowed to do; it’s time to let the lightning out of the bottle.
Keep up-to-date with the latest news and insights from our community of change experts, as well as upcoming events.