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Who we work with

We work with premium established brands as well as emerging challengers across a variety of sectors including Retail, Financial Services, Healthcare, Automotive, Manufacturing and the Public Sector. We pride ourselves on not only being customer-focused, but demonstrably and measurably living up to that commitment. But don’t just take our word for it – hear from both our clients and associates on some of the amazing things we have achieved together, inspiring a future of work.

Case Studies
28.06.23

Supermarket retailer

Building a new Engineering Hub and delivering game changing features for customers.

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Case Studies
28.06.23

WH Smith

Successfully transforming the retail operating and staffing model.

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Case Studies
28.06.23

Close Brothers

Creating capacity within the Front and Middle office.

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Case Studies
28.06.23

Panda Retail

Building the first Scan & Go retail capability in the Middle East for Panda Retail

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Outcomes we've delivered for our clients

Aligned leadership

High perfromance

Faster time to value

Greater innovation

Lower risk

Bringing your people along for the ride with over 30% increase in employee engagement
Cost saving of around £1 per new sale, and a 90% reduction in regulatory fines (£1.1m per annum)
‘Sales tap’ no longer throttled
1,370 hours manual effort saved per month (through self-service meter readings and automating error handling)
1,000 contacts saved through processing cancellations online
Over 60% reduction in manual effort onboarding new customers
CSAT scores increased from 2.1 to 2.9
Able to onboard 500,000 new customers as ‘Supplier of Last Resort’ (SOLR) during recent energy crisis

We are proud of our NPS score+

We are intentional about finding out how our customers feel and as such, ask for feedback at all key touchpoints throughout an engagement.

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What our clients say

They really helped to open up, with candour, with people within the team...with our own Op model alignment and the thinking of the leadership team, this is independently validated and verified.

Product Engineering Director, Virgin Media O2 Business

We had fun, it was hard, it was tiring, but people felt like they were coming to work and they were adding value and they were making a difference every single day.

Head of Transformation, Shell Energy Retail

What our associates say

It's great to feel part of the S&S wider community, leveraging the 'Power of the Crowd' ethos. They are diligent and focussed, amplifying our value and delivery wherever possible.

Lead Associate, UK South

The Change Society is fun, it's flexible, it gives you the freedom that you need. But also it can give you structure, it can give you clarity and most definitely gives you the support that you need.

Lead Associate, UK North

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