Transport, Travel & Experience
Accelerating transformation in an industry on the move.
We partner with leading organisations across the transport, travel and leisure sectors to accelerate transformation, unlock data-driven value, and reimagine customer experiences. Whether optimising legacy platforms, enabling data and AI strategies, or aligning operating models to new growth priorities, our work ensures our clients stay relevant, agile and experience-led in an era of constant change.
Key Challenges & Trends
This sector is undergoing profound shifts, driven by technology, changing customer expectations, environmental pressures, and post-pandemic recovery dynamics. Organisations must now:
Customer loyalty is increasingly shaped by personalisation, seamless journeys, and omnichannel engagement.
Many operators are hindered by fragmented, outdated systems that limit innovation and scalability.
There’s growing pressure to monetise data, harness predictive insights, and use AI to personalise offers and optimise operations.
Operators are tasked with decarbonising travel and enhancing sustainability, while managing strict compliance.
Complex global organisations often lack the operating model agility to deliver change at speed across markets or brands.
How we can help
Our work across this sector spans global travel operators, transport providers and entertainment giants. We’ve helped clients drive value across the four dimensions of the Intelligent Enterprise.
Human Intelligence
We help organisations realign their leadership and operating models around new ambitions. We've accelerated D&A leadership transformation — upskilling internal teams, embedding modern delivery practices and aligning data functions to strategic growth. At Carnival, we built delivery confidence and collaboration by embedding cross-functional teams with clear roles, strategic planning and aligned incentives.
Artificial Intelligence
We enable smarter, faster decision-making through data-driven insights and AI adoption. Our work with Merlin included creating the right conditions for data-led decision-making, helping them elevate customer experience across global attractions. For a major travel brand, we helped create the foundational roadmap to unlock AI-led value by modernising their data infrastructure and cloud architecture.
Technology Intelligence
We deliver modern, scalable platforms that accelerate innovation. We've designed the future-state architecture to mitigate technology risk and drive digital transformation, including platform simplification, application rationalisation and go-to-market integration. Across the sector, we help businesses move from legacy complexity to future-ready digital ecosystems.
Execution Intelligence
We close the strategy-to-delivery gap. From building a board-ready transformation case at Carnival to driving delivery uplift and coaching within Merlin, we make big ideas executable. We bring a mission-based model that delivers measurable outcomes within 90 days, embeds capability, and leaves our clients stronger.
Strategy Activation
Aligning business, tech and customer strategies into an integrated roadmap for transformation.
Read moreTotal Experience
Designing seamless, connected journeys that enhance customer satisfaction and boost brand loyalty across digital and physical touchpoints.
Read moreOperational Agility
Redesigning operating models for speed, value and adaptability — including product and service model design.
Read moreFuture-ready AI
Helping clients identify AI opportunities and prepare their data, people and systems for intelligent automation.
Read moreData-driven Advantage
Building trusted data foundations, insight ecosystems and analytics maturity to power decision-making.
Read moreTechnology Transformation
Architecture, platform and ecosystem design to modernise the tech stack and increase digital capability.
Read moreModern Implementation
Delivering high-impact programmes, product initiatives and digital transformation through embedded, agile teams.
Read moreFuture-ready Teams & Leadership
Coaching senior leaders and teams to lead transformation with confidence and cultural agility.
Read moreInternational Airlines Group
Enhanced agile delivery and optimised value within the Customer and Commercial team
Read case studyMerlin Entertainments
Empowering Merlin’s Data & Analytics team to accelerate customer-centric transformation across global attractions
Read case study
Ready to accelerate transformation and experience?
We help businesses turn challenges into competitive advantage. We bring together the right blend of consulting expertise, on-demand capability and AI-powered tooling to help our clients move faster, build stronger, and deliver better — for their customers, and for their business.