Retail, Grocer & FMCG
Helping retailers and consumer brands transform how they operate, differentiate and grow — with speed, focus and customer obsession.
We work with some of the world’s most ambitious retail, grocery and FMCG organisations to help them modernise legacy models, adopt digital ways of working, and unlock growth through intelligent, customer-led transformation. Whether you’re digitising your value chain, embedding new capabilities, or making change stick across frontline and HQ teams — we help you move fast, build confidence, and deliver meaningful outcomes that stick.
Key Challenges & Trends
Retail, grocery and FMCG leaders face the dual pressure of immediate commercial performance and long-term reinvention. In a sector that’s margin-thin, digitally disrupted, and brand-differentiated, the most successful players are those who can turn change into competitive advantage. Key challenges shaping the sector include:
Cost-of-living pressures, shifting consumer preferences, and supply chain fragility are reshaping buying behaviour and margins in real-time.
Consumers expect seamless, connected experiences across digital and physical touchpoints — and retailers must deliver consistently, affordably and fast.
Inflation, energy costs and operational overheads are forcing smarter commercial and pricing strategies across the board.
Slow, siloed or outdated tech is limiting agility — particularly across supply chain, merchandising and fulfilment.
Many firms are investing in digital delivery and data insight but lack the internal expertise or delivery model to scale them effectively.
From source to shelf, customers and investors alike expect visible, measurable ESG impact.
How we can help
We’ve helped some of the sector’s most recognised names unlock speed, value and capability across their retail and digital transformation efforts. Our impact spans all four dimensions of the Intelligent Enterprise.
Human Intelligence
We align executive teams around a clear vision for transformation and enable lasting behaviour change. At WHSmith, we supported the biggest operational transformation in the company’s history — coaching senior leaders, aligning teams, and designing a comms strategy that maintained trust during significant restructure, all while delivering ROI in under a year.
Artificial Intelligence
We enable more intelligent decision-making through automation, data analytics and smarter tooling. At Tesco, we helped rebuild their online order fulfilment capability to scale from 600K to 1.3M weekly orders — automating workflows and enabling 60-minute fulfilment, powered by event-driven architecture and AI-ready infrastructure.
Technology Intelligence
We redesign legacy environments and build future-ready digital platforms. With Panda Retail in the Middle East, we launched a Scan & Go solution in just 12 weeks — establishing new delivery patterns and fixing tech bottlenecks along the way. At Tapi, we delivered a full enterprise architecture for omnichannel engagement, defining non-functional requirements for in-house and vendor systems.
Execution Intelligence
We turn strategy into measurable results, fast. For a major energy provider, we used our ‘Glass Tube’ accelerator model to embed new agile ways of working and prove value delivery through onboarding automation — achieving a 60% reduction in manual effort and boosting onboarding capacity to support growth.
Strategy Execution
Turning customer, channel and growth strategy into executable change plans that engage teams and drive results.
Read moreValue-Driven Target Enterprise
Delivering integrated, omnichannel experiences that meet customers where they are and connect front-end experience with back-end efficiency.
Read moreOperating Model Design & Implementation | Sullivan & Stanley's Business Transformation Services
Designing future-fit operating models across digital, product and store operations – reducing friction and accelerating flow.
Read moreAI, Data & Analytics
Unlocking value from data and automation to optimise inventory, fulfilment and promotions.
Read moreChange & Delivery
Mobilising cross-functional, mission-based teams to accelerate delivery and build internal confidence.
Read moreSupermarket Retailer
Building a new Engineering Hub and delivering game changing features for customers
Read case studyWHSmith
Successfully transforming the retail operating and staffing model at WHSmith
Read case study
Ready to move faster and smarter?
We combine deep transformation consulting with on-demand delivery capability to solve high-impact challenges for retailers, grocers and FMCG brands. We don’t just land and advise — we roll up our sleeves, co-deliver with your teams, and leave you stronger. If you're ready to rewire how you operate, serve and grow, we’d love to help.