Government & Third Sector
Empowering public service and purpose-driven organisations to transform with confidence, capability and care.
We help government bodies, charities and mission-led organisations modernise how they operate, engage, and deliver services. Whether you’re reimagining public service delivery, scaling community impact through digital, or leading high-stakes change, we bring the clarity, capability and collaboration needed to turn ambition into sustained impact.
Key Challenges & Trends
Public and third sector organisations face growing pressure to deliver more — with less. From cost constraints to rising service demand, today’s leaders must balance transformation with trust, pace with purpose, and innovation with inclusion. Key challenges include:
Charities and local authorities face uncertain budgets and growing scrutiny over value for money — demanding smarter prioritisation and planning.
Public services must become more accessible, digital and inclusive — without leaving behind the people who rely on them most.
Delivering transformation in politically-sensitive, highly governed environments requires alignment, transparency and adaptability.
Many organisations lack the in-house expertise to lead agile, digital or data-enabled change — and struggle to attract or retain it.
Outdated systems and manual processes make it hard to scale services or evidence outcomes, particularly in frontline delivery.
Leaders are increasingly being asked to lead complex transformation efforts — but may lack the frameworks, bandwidth or support to do so effectively.
How we can help
We’ve supported a wide range of public service and purpose-led organisations — including Guide Dogs, Ministry of Justice and Westminster City Council — to deliver complex transformation, unlock leadership confidence, and embed sustainable new ways of working. Across the four pillars of the Intelligent Enterprise, here’s how we drive real change.
Human Intelligence
We build trust, clarity and momentum with leadership teams and front-line teams alike. At the Ministry of Justice, we embedded a business change lead into a high-profile transformation programme to engage operational staff, translate strategic change into local action, and support sustainable adoption. At Guide Dogs, we enabled internal ownership of operating model transformation through sponsor coaching, structured change impact assessments and clear transition plans.
Artificial Intelligence
We help organisations lay the groundwork for intelligent operations — with strong governance, usable data, and ethical implementation frameworks. With Westminster City Council, we supported the use of data and insight to improve portfolio planning, helping them prioritise transformation activity and build visibility around delivery effectiveness.
Technology Intelligence
We support public and charity organisations to navigate legacy constraints and modernise responsibly. Across clients, we've worked to align technology decisions with service and people strategies — including advising on tooling, architecture and integration needs to improve delivery agility, data visibility and cost efficiency.
Execution Intelligence
We’ve provided embedded programme leadership, PMO design and change support to drive momentum. Our teams help organisations move from intent to implementation — building robust governance, engaging stakeholders, and delivering measurable progress within complex and regulated contexts.
Strategy Activation
Turning policy, mission and community impact strategies into executable delivery roadmaps and portfolios.
Read moreTotal Experience
Making services more human, accessible and inclusive by uniting user needs, digital touchpoints and operational delivery.
Read moreOperational Agility
Redesigning operating models across service functions, enabling functions and leadership groups.
Read moreFuture-ready AI
Supporting ethical, inclusive AI exploration by helping clients get their data, governance and decision models ready.
Read moreData-driven Advantage
Helping organisations use insight to prioritise activity, evidence impact, and improve decision-making at every level.
Read moreTechnology Transformation
Advising on tooling and integration strategies that improve service access, reporting and delivery efficiency.
Read moreModern Implementation
Embedding experienced programme, change and transformation leads to deliver large-scale initiatives with credibility and control.
Read moreFuture-ready Teams & Leadership
Coaching transformation sponsors, delivery teams and leaders to build confidence and capability for long-term change.
Read moreBrooke
Ensured the successful adoption of Dynamics 365, resulting in streamlined operations, enhanced productivity, and a smooth transition to the new system
Read case studyGuide Dogs
Supporting the transformation of core functions and operating models through embedded project and change delivery, strategic consultancy, and capability uplift
Read case studyMinistry of Justice
Transforming Workforce Planning & IT service delivery and efficiency
Read case studyWestminster City Council
Outputs instead of outcomes: A paradigm shift to deliver value
Read case study
Ready to deliver smarter public services?
Transformation in this space requires empathy, adaptability, and relentless focus on purpose and people. If you’re facing complexity, pressure or stalled momentum in your transformation efforts — we bring not just capability, but calm. We work with you, not just for you, and we’re proud to partner with those making a difference.