Financial Services & Insurance
Unlocking agility, trust and transformation across financial services.
We work with banks, insurers, fintechs and FS infrastructure providers to help them evolve faster, operate smarter, and deliver customer-centric innovation. Whether navigating regulation, modernising legacy estates or embedding agile ways of working, we partner with FS&I leaders to close the gap between strategy and execution — at speed, with confidence.
Key Challenges & Trends
The financial services and insurance sectors are under immense pressure to transform — while keeping their systems stable, stakeholders assured and customers protected. Key challenges shaping the space include:
Outdated platforms, fragmented data and inflexible operating models make agility and innovation difficult to scale.
Customers expect seamless, hyper-personalised experiences — but trust is hard-won and easily lost in a low-margin, high-compliance environment.
Organisations must safely harness AI and machine learning while maintaining regulatory alignment, robust governance and ethical use frameworks.
FS&I firms must continually adapt to new reporting, compliance and risk standards — often while undergoing major business model shifts.
Market volatility, cost-of-living pressures and inflation mean FS leaders must optimise spend and free up capacity for growth and resilience.
Many firms are embracing product-centric and agile delivery models, but struggle to embed them at scale — especially across siloed change and business functions.
How we can help
We’ve worked with leading financial services and insurance brands — from global banks to specialist insurers and payment providers — to drive transformation through clarity, collaboration and modern delivery models. Across the four pillars of the Intelligent Enterprise, we help unlock strategic outcomes.
Human Intelligence
We align leadership teams and upskill transformation leaders. At MS Amlin, we acted as a critical friend to the transformation team — strengthening delivery leadership and aligning technology and finance stakeholders around common goals. At Close Brothers, our Change Ready 6 framework improved executive alignment and increased leadership effectiveness by 300%.
Artificial Intelligence
We help FS&I firms lay the groundwork for intelligent automation, predictive insight and scalable data maturity. With multiple clients, we’ve delivered insight frameworks and performance dashboards that link business value to data investment — improving decision-making, visibility and change confidence.
Technology Intelligence
We’ve designed future-state architectures and modernised IT governance — helping firms reduce risk and optimise investment. For one organisation, we helped improve software development lifecycle efficiency, cutting time-to-value by up to 50% and enabling self-service infrastructure provisioning.
Execution Intelligence
We close the delivery gap with embedded transformation leadership and lean PMO structures. For Alpha Bank, we restructured governance, tools and planning processes, improving control and confidence across supplier delivery and internal capabilities. At another firm, we ran multi-stream delivery across cost reduction, organisational design and programme planning — securing >£20m in funding for transformation.
Strategy Activation
Turning compliance, customer and tech strategies into integrated roadmaps that balance ambition and control.
Read moreTotal Experience
Reimagining client and colleague journeys to build trust, enhance usability and drive engagement in regulated, high-touch environments.
Read moreOperational Agility
Embedding lean portfolio and agile delivery models that unlock cross-functional collaboration.
Read moreFuture-ready AI
Supporting safe AI adoption through operating models, governance and value prioritisation.
Read moreData-driven Advantage
Aligning data strategy to business outcomes and enabling insight-driven operations.
Read moreTechnology Transformation
Redesigning enterprise architecture, reducing legacy risk and optimising technology investments.
Read moreModern Implementation
Delivering change portfolios and strategic programmes with embedded leadership and mission-based teams.
Read moreFuture-ready Teams & Leadership
Coaching leaders and teams to embed culture change, capability uplift and modern decision-making.
Read moreAdmiral
Enabled faster, more effective business and technology delivery through lean portfolio practices, operating model design and cloud platform expertise
Read case studyClose Brothers
S&S’s Change Ready 6 tool helped Close Brothers successfully turnaround a failing programme
Read case studyMS Amlin
Driving enterprise transformation through programme delivery, operating model design, and tactical cost reduction
Read case study
Ready to simplify change and deliver?
We understand what’s at stake when financial services transformation fails — and what’s possible when it succeeds. If you need a partner who brings clarity, credibility and speed, we’d love to talk.