Energy Retail, Utilities & Real Estate
Accelerating transformation to power a sustainable, digital-first energy future.
We help energy retailers, utilities providers and real estate organisations modernise their operating models, optimise technology estates, and deliver more value to their customers. Whether navigating regulatory change, enabling data-driven decisions, or embedding new digital capabilities, we work at the heart of transformation — aligning human, technology and operational change to strategic outcomes.
Key Challenges & Trends
The energy, utilities and built environment sectors are under immense pressure to transform — fast. Leaders in this space must balance cost control, decarbonisation, and customer experience while evolving legacy systems and cultures. Key challenges include:
Accelerating sustainability strategies and proving climate impact is no longer optional — it’s core to brand, operations and funding.
Ageing infrastructure and fragmented systems hold back innovation, insight and customer service — especially post M&A or divestment.
With increased scrutiny and regulatory complexity, organisations must ensure transparency, governance and speed of compliance.
There's huge potential to create value from data — but only for organisations with the right architecture, skills and safeguards in place.
Leaders must shift from project to product, waterfall to agile, and siloed to cross-functional ways of working — at scale.
In a volatile energy market, trust, flexibility and seamless service are more important than ever.
How we can help
We’ve supported some of the UK’s most complex energy and utilities transformations — from enabling SSE’s post-divestment independence, to modernising technology architecture and procurement across multiple regulated entities. Our teams have helped drive strategic change across all four dimensions of the Intelligent Enterprise.
Human Intelligence
We’ve helped energy providers stand up entirely new teams post-separation, providing coaching, delivery leadership, and capability uplift. We’ve enabled service leadership teams to reimagine their operating models and helped execs navigate complex transitions — all while embedding more agile, customer-led cultures.
Artificial Intelligence
We’ve helped assess data maturity, define data strategy, and lay the groundwork for AI-enabled decision-making. From energy consumption insights to cybersecurity risk visibility, we’ve delivered analytics roadmaps that translate into commercial and regulatory impact.
Technology Intelligence
We’ve redesigned core architecture for utility businesses to become digitally self-sufficient, including cloud platform migration, tooling optimisation, and modern integration strategies. We’ve also enabled software asset management functions, ensuring IT spend is value-driven and audit-ready.
Execution Intelligence
We’ve led multi-stream delivery efforts during critical regulatory and operational change. We have supported dozens of concurrent workstreams — from cyber security uplift to service transition — while embedding new governance and reporting capabilities across the portfolio.
Strategy Activation
Translating sustainability, digital and customer strategies into actionable roadmaps and investment cases.
Read moreTotal Experience
Creating unified experiences across customer, employee and service channels to build trust, reduce friction, and improve service delivery.
Read moreOperational Agility
Redesigning service models, supporting business readiness, and enabling product and agile delivery models.
Read moreFuture-ready AI
Helping organisations build the foundations for intelligent automation, AI-driven forecasting, and value creation.
Read moreData-driven Advantage
Defining data strategy, improving literacy, and aligning insight with business outcomes.
Read moreTechnology Transformation
Delivering modern architecture, platform consolidation, and cloud infrastructure maturity.
Read moreModern Implementation
Leading change delivery at scale — from complex separations to regulatory programmes.
Read moreFuture-ready Teams & Leadership
Coaching leaders, embedding high-performing delivery teams, and enabling internal capability to scale transformation.
Read moreEnergy Retailer
Delivering real-world business transformation for a consumer utility giant, realigning their focus on customer-centricity.
Read case studySSE
Supported strategic separation and enterprise transformation with end-to-end delivery.
Read case study
Ready to modernise and add value?
Our cross-functional consulting and capacity model enables us to partner with leaders in regulated, asset-heavy and people-dependent organisations. We deliver value fast — without compromise. If you’re tackling complex regulatory, operational or customer transformation, we’re here to help you move with clarity and confidence.